Question 1

Does the finder need an app or account to see my pet's profile?

Accepted Answer

No — nothing at all. When someone taps the tag with any modern smartphone, your pet's profile opens instantly in their browser. iOS and Android both support NFC natively. Nothing to install, no account to create, no login required. It works for absolutely anyone with a phone.

Question 2

Is there a monthly fee after I buy?

Accepted Answer

No — never. The £29.99 is a one-time payment that covers everything, for life. No renewals, no hidden costs, no monthly subscriptions. When we say lifetime monitoring, we mean it.

Question 3

What happens after I receive my tag?

Accepted Answer

Tap the tag with your own phone to activate it. You'll be guided through creating your account and building your pet's profile — it takes about five minutes. After that, clip the tag to their collar. Any future updates (new phone number, new vet, new photos) take effect immediately from your dashboard.

Question 4

Can I use PawLink for more than one pet?

Accepted Answer

Yes. Each pet gets their own tag and their own profile, all managed from the same dashboard. Your first tag is £29.99 and includes lifetime access to the platform. Additional tags for extra pets are just £9.99 each — no extra subscription ever needed.

Question 5

What if I change my phone number or move house?

Accepted Answer

Log in to your dashboard and update your details in seconds. The change takes effect immediately — the physical tag never needs replacing, re-engraving, or even touching. This is exactly what a standard engraved tag can't do.

Question 6

What happens when someone finds my pet?

Accepted Answer

When someone finds your pet, here's what happens — **no app or account needed for the finder**:

- They tap the tag and your pet's profile opens instantly in their browser
- They hit **'Found this pet?'** and fill in a short form (their name, contact, location, and how the pet seems)
- You're notified immediately by email — and SMS if set up — with their location and any photo they attached
- You reply, coordinate collection, and close the report, all from your dashboard

Question 7

What is Lost Mode and how do I use it?

Accepted Answer

**Lost Mode** is a one-tap switch in your dashboard that turns your pet's profile into an urgent alert. When active, it:

- Displays a bold *'This pet is lost — please help!'* banner
- Shows your contact number directly on the profile
- Prompts finders to submit a found report immediately
- Unlocks social sharing so anyone can post to WhatsApp, Facebook, and X

Turn it on when your pet goes missing, turn it off when they're home.

Question 8

Can I share my pet's profile to help find them faster?

Accepted Answer

Yes — this is built right in. When Lost Mode is active, a share bar appears on the profile and in the found-report flow, letting anyone share your pet's live profile to WhatsApp, Facebook, X, or copy the link. Every share is a link to the real, live profile — so the owner's latest contact details and Lost Mode status are always current, no matter when it's shared.

Question 9

Can other people in my household receive notifications?

Accepted Answer

Yes. From the pet's settings you can add household members, each with configurable permissions:

- **Scan alerts** — get notified every time the tag is tapped
- **Found-report notifications** — receive alerts and updates when a report comes in
- **Lost Mode toggle** — optionally allow them to switch Lost Mode on or off

Members receive email notifications and can take action with one click — **no PawLink account needed**.

Question 10

What medical information can I store on the profile?

Accepted Answer

**PawLink's medical tab** stores everything a vet or shelter needs in an emergency:

- Known conditions and allergies
- Structured medication list (drug name, dose, frequency, and notes)
- Emergency condition flag shown prominently to vets
- Preferred vet's name and contact details
- Pet plan or wellness scheme details
- Pet insurance information including the claims number

All of this is visible to any vet or shelter staff who taps the tag — instantly, in an emergency.

Question 11

Can a vet or shelter see my pet's medical records from the tag?

Accepted Answer

Yes — and this is one of the most important things PawLink does. When a vet or shelter worker taps the tag, a dedicated professional view opens automatically showing:

- Medications with doses and frequencies
- Known conditions and allergies
- Emergency flags
- Preferred vet's contact details
- Microchip number
- Insurance information

In a medical emergency, having this immediately available could be life-saving — and **no GPS tracker can do this**.

Question 12

Can I see when my pet's tag has been scanned?

Accepted Answer

Yes. Your dashboard includes a full scan history for each pet — showing when the tag was tapped, the estimated location (based on network data), whether it was a public scan or a vet/shelter scan, and the device used. You're also notified by email for each new scan, with a 60-second duplicate filter so you're not flooded if someone taps it twice.

Question 13

I already have a GPS tracker — do I still need PawLink?

Accepted Answer

Yes — and they genuinely complement each other rather than compete. A GPS tracker answers **'where is my pet right now?'** — great when the battery is charged and you're actively searching. PawLink answers a completely different question: **'what does the stranger who just found my pet do next?'** A finder with your dog doesn't have access to your GPS app. They can't call you, they don't know if your dog is on medication, and they don't know where to take them. PawLink gives them everything they need in one tap — and it works even when the GPS battery is dead.

Question 14

What happens when a GPS tracker's battery dies?

Accepted Answer

GPS trackers typically last 2–14 days between charges. When the battery dies, the tracker goes silent — your pet is unlocatable and a finder has no way to contact you. PawLink has no battery at all. It's a passive NFC chip that works indefinitely, with no charging, no signal dependency, and no subscription required. It works just as well on day one as it does five years later.

Question 15

How is PawLink different from a regular engraved tag?

Accepted Answer

An engraved tag shows a phone number — and only that number, forever, even if it changes. PawLink shows a live profile with your current contact details, photos, medical notes, vet information, medication list, behaviour notes, and an emergency contact form — all editable in seconds from your phone. When a finder taps it, they can instantly send you a notification with their location and a photo. An engraved tag can never do any of that.

Question 16

Which phones can read the NFC tag?

Accepted Answer

Any iPhone from the XR onwards (2018+) reads NFC automatically — just tap and go, no settings needed. On Android, NFC has been standard since around 2013 and works on virtually all modern devices. In practice, the vast majority of smartphones your finder might have will work seamlessly.

Question 17

What if a finder has an older phone without NFC?

Accepted Answer

Every PawLink tag also includes a printed QR code, giving a reliable fallback for any camera-equipped phone — even older models. Scanning the QR code opens the exact same pet profile. Between NFC and QR, essentially any smartphone can access your pet's profile.

Question 18

Does the tag need a battery or internet connection to work?

Accepted Answer

The tag itself needs neither — it's a completely passive NFC chip. The finder's phone powers the tag momentarily during the tap, and their phone's internet connection loads the profile. As long as the finder has a signal (which is almost always the case when someone is out and about), the profile loads instantly. The tag will work forever with zero maintenance.

Question 19

Can finders see my home address?

Accepted Answer

No. Your address is never visible to finders. Your mobile number is only shown on the tag page when Lost Mode is active — and only if you've explicitly opted in. All communication happens through PawLink's secure found-report system, so finders can reach you without ever seeing your personal details.

Question 20

Does PawLink work alongside my pet's microchip?

Accepted Answer

Absolutely — they serve different roles and work best together. Your microchip is the permanent legal identifier, readable only by a scanner at a vet or shelter. PawLink is what anyone can access instantly with their phone: your current contact details, photos, medical notes, and a way to reach you. We store your microchip number on the profile so vets can see it immediately, and they don't need to search any database.

Question 21

Who can edit my pet's profile?

Accepted Answer

Only you — the account owner — can edit the profile. Finders and household members get a read-only view (or a notification-only view for members, depending on their permissions). The only exception is household members you've explicitly granted 'Toggle Lost Mode' permission to, who can switch Lost Mode on or off directly from their email notifications.

Feature	QR Code only	🐾 PawLink NFC
Works without opening the camera	✕	✓
Works with phone screen off / locked	✕	✓
No alignment or focus needed	✕	✓
QR code fallback included	✓	✓
Works in direct sunlight	✕ (glare)	✓
Works on a dirty or scratched tag	✕	✓

Feature	Our pick 🐾 PawLink	Crumb	Paw ID	Tractive GPS	Apple AirTag
Technology	NFC + QR	QR only	QR only	GPS + app	Bluetooth
Upfront price	£29.99	Free tag*	£24.99	~£55+	~£29
Monthly fee	None — ever	£6.95/mo	None	£4.99–£8.99/mo	None
Finder needs an app	✕ Never	✕ No	✕ No	✓ Yes	✕ No†
Real-time GPS tracking	✕	✕	✕	✓	✕ Bluetooth only
Live pet profile for finder	✓ Full	✓ Basic	✓ Basic	✕	✕
Medical notes & vet details	✓ Full depth	✓ Basic	✓ Basic	✕	✕
Structured found report	✓	✕	✕	✕	✕
Scan alerts to owner	✓	✓ Premium only	✓	✓	✕
Lost Mode	✓	✓	✓	✓	✓ Limited
Household member access	✓	✕	✕	✓ App only	✕
Microchip verification	✓	✕	✕	✕	✕
Personalised with pet's name	✓ Engraved	✕	✕	✕	✕
No battery required	✓ Passive NFC	✓	✓	✕ Needs charging	✕ CR2032
Handmade in the UK	✓ Telford	✕	✕	✕ Austria	✕

One tap. No app.
Your pet's profile, instantly.

Traditional tags go out of date
the moment things change.

Standard Engraved Tag

PawLink Smart Tag

Simple for owners.
Even simpler for finders.

Why NFC, not just a QR code?

Everything you need.
Nothing you don't.

One price.
For life.

No app.
No login.
Just tap.

Not mass-produced.
Made for your pet.

Your pet's name, engraved

Made from PETG

A small team that actually knows your pet's name

One tap.
One profile.
One tag — for life.

Everything a finder needs,
all in one tap.

Your data is yours.
Always.

Encrypted & secure

Read-only for finders

We never sell your data

Simple, honest pricing.

Tag + Lifetime Access

Additional Tag

PawLink vs the alternatives

Owners & finders love it

Questions? Answered.

Have a question?
We'd love to hear from you.

Happy to help

Small enough to care.
Expert enough to deliver.

Give your pet the tag
they deserve.

One tap. No app.Your pet's profile, instantly.

Traditional tags go out of datethe moment things change.